Shipping Policy

Last Updated: August 12, 2026

At Ehua Fashion, we work to prepare and deliver every order safely and transparently. This Shipping Policy explains our processing times, delivery estimates, shipping costs, tracking, international orders, and the steps to take if a shipment is delayed, lost, damaged, or sent to an incorrect address. Please read this policy before placing an order.

Quick Reference

Topic	Summary
Order processing	1–3 business days, Monday–Friday, excluding U.S. public holidays.
Domestic standard shipping	Estimated 5–10 business days in transit after processing.
Free domestic shipping	Free standard shipping on eligible U.S. orders of $99.00 or more; applied automatically at checkout.
Order cut-off	Orders placed after 4:00 PM Eastern Time, on weekends, or on holidays begin processing the next business day.
Tracking	A shipping confirmation email with tracking details is sent after dispatch.
International delivery	Estimated 10–20 business days in transit, subject to destination and customs processing.
Damaged item reporting	Contact us within 48 hours of delivery with photographs and your order number.

1. Shipping Rates & Delivery Timeframes — United States

We offer transparent shipping rates for eligible orders shipped within the United States. Free standard shipping is automatically applied at checkout when an eligible order subtotal reaches $99.00 or more. The exact shipping charge, if any, is displayed at checkout before you complete your purchase.

Shipping Method	Order Value	Shipping Cost	Estimated Transit Time
Standard Shipping — United States	Under $99.00	Calculated and clearly displayed at checkout	5–10 business days
Free Standard Shipping — United States	$99.00 and over	Free	5–10 business days

Important: Transit time begins only after the 1–3 business-day processing period has ended. Total estimated delivery time equals processing time plus carrier transit time.

2. Order Processing & Fulfillment

Please allow 1–3 business days for our team to review, prepare, and dispatch your order. Processing begins on the next business day after an order is placed, unless the order is placed before the cut-off time described below.

Order cut-off time: 4:00 PM Eastern Time, Monday–Friday.
Orders placed before cut-off: An order placed before 4:00 PM Eastern Time on a business day may begin processing that same day.
Orders placed after cut-off: Orders placed after 4:00 PM Eastern Time, on weekends, or on U.S. public holidays will begin processing on the next business day.
Operating days: Monday through Friday, excluding U.S. public holidays.

Some items may be made to order or prepared through a fulfillment partner. If a product requires additional preparation time, the applicable product page will provide the most specific estimate available.

All delivery dates are estimates, not guarantees. Carrier operations, weather events, peak seasons, address verification, customs procedures, and other circumstances outside our control may affect delivery times.

3. International Shipping

International shipping availability, shipping charges, and delivery options are shown at checkout for eligible destinations. International orders generally require an estimated 10–20 business days in transit after processing, depending on the destination, carrier service, and customs clearance.

Tracking: Tracking may become limited after an international parcel is transferred to a local carrier in the destination country.
Customs delays: Customs inspections and clearance processes can extend delivery time. Ehua Fashion cannot control or guarantee customs processing.
Import duties, VAT, and taxes: These charges are not included in the product price or shipping cost unless expressly shown at checkout. They are the responsibility of the recipient and may be collected by customs authorities or the carrier upon delivery.

Before placing an international order, we recommend that you check with your local customs authority or postal service regarding potential duties, taxes, restrictions, and delivery requirements.

4. Shipping Carriers & Shipment Origin

Ehua Fashion uses reputable shipping carriers and fulfillment partners selected based on the delivery destination, product availability, service level, and package requirements. Your shipping confirmation email will identify the carrier and provide tracking information when available.

Orders may ship from our Pittsburgh location or from a fulfillment location used by Ehua Fashion or its shipping partners. The shipping confirmation email will provide the relevant shipment details. The shipment origin does not change the shipping charge or delivery estimate disclosed at checkout.

5. Order Tracking & Shipment Notifications

After your order has been dispatched, we will send a shipping confirmation email containing the available tracking number, carrier name, and tracking link. Please check your spam or junk folder if you do not receive this message.

You may also use our Order Tracking page to check an order’s status. If you have not received tracking information within 5 business days of placing an order, please contact us at support@ehuafashion.com with your order number.

6. Delivery Delays & Lost Packages

While we work to meet the estimated timeframes above, a delay may occur because of weather disruptions, carrier operational issues, high seasonal volume, public holidays, customs procedures, address-verification requirements, or incomplete shipping information. Estimated delivery dates should not be treated as guaranteed delivery dates.

If a domestic order has not arrived within 15 business days after shipment, or an international order has not arrived within 30 business days after shipment, please contact us with your order number and tracking information. We will investigate the shipment with the carrier.

If a package is confirmed lost by the carrier, Ehua Fashion will offer a replacement shipment, if available, or a full refund to the original payment method. If a package is marked delivered but cannot be located, please contact us promptly so we can help review the carrier’s delivery record and available next steps.

7. Shipping Address Accuracy

Please verify the shipping address carefully before submitting your order. Your address should include the recipient’s full name, street address, apartment or unit number when applicable, city, state or province, postal code, country, and a valid telephone number for delivery coordination.

Ehua Fashion is not responsible for delays, loss, returned packages, or failed delivery resulting from an incorrect, incomplete, or undeliverable address provided by the customer. If a package is returned to us because of a customer address error, we will contact you. Reshipment will require payment of the applicable shipping charge.

Each order can be shipped to one address only. To send items to more than one address, please place separate orders.

8. PO Boxes, Military Addresses & Local Pickup

PO Box and APO/FPO delivery availability depends on the carrier and checkout options for your order. If a shipping method is unavailable for your address, please contact us before placing your order and we will advise on the available options.

Local pickup may be available for eligible orders placed through our website. If local pickup is presented as an option at checkout, please wait for a “ready for pickup” confirmation before visiting the boutique. Pickup orders are collected at:

Ehua Fashion
5865 Forbes Ave, 2nd Floor
Pittsburgh, PA 15217, USA

9. Damaged, Defective, or Incorrect Items

If a package arrives damaged, an item has a defect, or you receive an incorrect item, please take the following steps:

Take clear photographs of the outer package, shipping label, and item from multiple angles.
Contact support@ehuafashion.com within 48 hours of delivery. Include your order number, tracking number, and photographs.
Keep the original box, packaging, and packing materials until we confirm the resolution, as they may be required for a carrier claim.

For a confirmed shipping-damage, defect, or fulfillment error, we will arrange a no-cost replacement where available or issue a full refund. Please also review our Return, Refund & Exchange Policy for full details.

10. Shipping Support

If you have a question about shipping, tracking, delivery estimates, or a shipment issue, please contact us:

Email: support@ehuafashion.com
Phone: +1 (213) 747-7788
Support Hours: Monday–Friday, 11:30 AM–6:00 PM Eastern Time
Response Time: Within 1 business day
Store Address: 5865 Forbes Ave, 2nd Floor, Pittsburgh, PA 15217, USA

11. Policy Consistency & Updates

This policy should be read together with our Return, Refund & Exchange Policy, Payment Policy, Privacy Policy, and Terms of Service. If a product page or checkout page provides a more specific shipping estimate or requirement for a particular item or destination, that disclosure will apply.

Ehua Fashion may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or store after changes take effect constitutes acceptance of the revised policy.