Refund and Returns Policy

Last Updated: July 24, 2026

At Ehua Fashion LLC (trading as Ehua Fashion), we are committed to your complete satisfaction. This Return, Refund & Exchange Policy is designed to be clear, fair, and fully transparent so you always know exactly what to expect when shopping with us – whether in our Pittsburgh boutique or online. Please read this policy carefully before making a purchase.

For any questions about this policy, contact our support team at support@ehuafashion.com or call +1 (878) 282-3339 (Monday–Friday, 11:30 AM–6:00 PM EST).

1. Return Eligibility & Window

We accept returns on eligible items within 30 calendar days of the delivery date (for online orders) or the date of purchase (for in-store purchases). To be eligible for a return, all of the following conditions must be met:

The item is unworn, unwashed, and unaltered – free of stains, makeup, deodorant marks, or any signs of wear.
All original tags are still attached and original packaging is intact.
You can provide proof of purchase (original receipt, packing slip, or digital order confirmation email).
The return request is initiated within 30 calendar days of delivery or purchase.

Items Not Eligible for Return (Final Sale)

To maintain hygiene standards and ensure the best quality for all our customers, the following items are considered final sale and cannot be returned or exchanged:

Jewelry, hair accessories, and intimate apparel.
Items that have been worn, washed, altered, or damaged after delivery.
Items returned without original tags or outside the 30-day return window.
Gift cards.

Note: Items marked as “Final Sale” will also be clearly indicated on their respective product pages.

2. How to Initiate a Return (Step-by-Step)

To start a return, please follow these steps:

Contact Us First: Email support@ehuafashion.com or call +1 (878) 282-3339 within 30 days of delivery. Include your order number and the reason for your return.
Receive Authorization: Our team will review your request and respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and further instructions. Do not ship items back without authorization.
Pack Your Item: Securely pack the item(s) in their original packaging with all tags attached and include your proof of purchase inside the parcel.
Ship the Item: Send the package to our return address below. For standard returns (change of mind, size issues), we recommend using a trackable shipping service, as you assume responsibility for the item until it is received by us.
Confirmation & Refund: Once we receive and inspect your return, we will notify you by email and process your refund within 1–5 business days.

3. Return Shipping Costs

Defective or Incorrect Items: If you receive an item that is defective, damaged, or incorrect, Ehua Fashion will cover the return shipping costs. We will provide a prepaid shipping label with your RMA.
Standard Returns (Change of Mind, Wrong Size): For all other returns, the customer is responsible for paying the return shipping costs. Original shipping fees are non-refundable.

4. Refund Processing & Timeline

Once we receive your returned item, we will process your refund as quickly as possible. Here is what to expect:

Inspection Period: Please allow 1–5 business days after we receive your return for our team to inspect the item and verify its condition.
Refund Issuance: Once approved, the refund will be issued to your original payment method (credit card, debit card, PayPal, etc.). We do not issue refunds to a different payment method than the one used at checkout.
Bank Processing Time: After we issue the refund, please allow an additional 3–7 business days for the funds to appear in your account, depending on your bank or card issuer. This timeline is outside of our control.
In-Store Cash Purchases: Refunds for cash purchases made in-store will be issued as store credit or via an agreed alternative electronic payment method.

Total maximum refund timeline: Up to 12 business days from the date we receive your return.

5. Exchanges

If you need a different size or color of the same item, the fastest way to ensure you get what you want is to return the original item for a refund (following the steps above) and place a new order for the desired item. We do not offer direct exchanges by mail at this time. In-store exchanges are permitted subject to inventory availability.

6. Return Address

Please send all authorized returns to:

Ehua Fashion Returns, 5865 Forbes Ave 2nd Floor, Pittsburgh, PA 15217, United States