Refund and Returns Policy

Last Updated: August 12, 2026

At Ehua Fashion, we want you to feel confident in every purchase. This Return, Refund & Exchange Policy explains how returns, refunds, exchanges, cancellations, and damaged-item claims are handled for purchases made at ehuafashion.com or at our Pittsburgh boutique. Please read this policy before placing your order.

Quick Reference

Topic	Summary
Return window	30 calendar days from delivery for online orders or purchase for in-store orders.
Eligible condition	Unworn, unwashed, unused, with original tags and packaging where applicable.
Return shipping — our error	We provide a prepaid return label for a confirmed defective, damaged, or incorrectly shipped item.
Return shipping — change of mind	The customer is responsible for return shipping costs.
Refund timing	1–5 business days for inspection, then 3–7 business days for your bank or payment provider to post funds.
Cancellation window	Within 24 hours of purchase, provided the order has not entered fulfillment or shipment.
Damaged-in-transit reporting	Contact us within 48 hours of delivery with photographs and your order number.

1. Return Eligibility & Time Frame

You may request a return within 30 calendar days after delivery for an online order or after purchase for an in-store order. To be eligible, the item must meet the conditions in Section 2 of this policy.

Eligible reasons for return include:

Defective or damaged items: The item arrived damaged, has a confirmed manufacturing defect, or materially differs from the description or photographs on the product page.
Incorrect item received: You received a product, color, size, or quantity different from the one confirmed in your order.
Change of mind: An eligible item may be returned within the return window if it remains in original, resalable condition.
Size exchange request: If another size is available, we will make reasonable efforts to arrange an exchange. If the requested size is unavailable, the original eligible item may be returned for a refund and a new order may be placed.

2. Return Conditions & Non-Returnable Items

To qualify for a return, all of the following requirements must be met:

The item must be unworn, unwashed, unused, and free from odors, stains, alterations, damage, or signs of wear.
Original tags, labels, accessories, and packaging must be included and intact where applicable.
You must provide a receipt, packing slip, or order confirmation email.
The item must be returned in a condition that allows it to be resold.

The following items are not eligible for return or exchange unless they arrive defective, damaged, or incorrect:

Items clearly marked Final Sale on the product page or at checkout.
Personalized, altered, or made-to-order items that have entered production.
Hygiene-sensitive items, such as intimate apparel or earrings, where the product page identifies the item as non-returnable for health or safety reasons.
Gift cards, if offered.
Items returned without prior authorization or returned after the 30-day return window.

Please note that minor differences in color caused by individual screens, lighting, or fabric dye variations are not defects unless the item materially differs from its product description. Each product page should be reviewed carefully for fit notes, measurements, material details, and final-sale designations before purchase.

3. How to Start a Return or Exchange

Contact Ehua Fashion: Email support@ehuafashion.com within 30 calendar days of delivery or purchase. Include your order number, the item you wish to return, and the reason for your request.
Provide photographs when needed: For a damaged, defective, or incorrect item, send clear photographs of the product, packaging, and shipping label so we can review the issue promptly.
Receive authorization and instructions: We will review your request and provide return instructions within 1 business day. Do not return merchandise before you receive authorization from our team.
Ship or bring back the item: Securely package the authorized item and return it using the instructions provided. For mailed returns, we recommend a trackable shipping service and retaining your shipping receipt.

4. Return Shipping Costs

Our error: If we confirm that an item was defective, damaged in transit, or incorrectly shipped, Ehua Fashion will provide a prepaid return label or another reasonable no-cost return option. We will cover the return shipping cost.
Change of mind, fit, or size preference: The customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return results from our confirmed error.
Returned packages: Ehua Fashion is not responsible for a return lost or damaged while being shipped back to us by the customer. Please use appropriate packaging and a trackable method.

5. Refund Processing & Timeline

Once an authorized return is received, we will inspect it to confirm that it satisfies this policy. Inspection normally takes 1–5 business days.

If the return is approved, we will issue the refund to the original payment method. After we process the refund, your bank or payment provider may need an additional 3–7 business days to post the funds to your account. Processing time may vary by financial institution.

If a return does not meet the eligibility conditions, we will notify you of the reason in writing. At your request, an ineligible item may be returned to you at your expense.

6. Exchanges

We understand that fit and personal preference can vary. For an eligible item, you may request an exchange for another available size or color. Exchanges are subject to product availability and completion of the return review process.

If the requested replacement is unavailable, we will issue a refund for the approved return to the original payment method. You may then place a new order for another product or size. For an exchange resulting from our confirmed error, Ehua Fashion will cover reasonable replacement shipping costs.

7. Order Cancellations

You may request cancellation within 24 hours of placing an order, as long as the order has not entered fulfillment, production, or shipment. To request cancellation, email support@ehuafashion.com with the subject line “Order Cancellation – [Your Order Number]”.

If an order has already shipped, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy. Made-to-order or personalized items cannot be cancelled once production has begun.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please take the following steps:

Take clear photographs of the outer packaging, shipping label, and affected item as soon as possible.
Contact us within 48 hours of delivery at support@ehuafashion.com with your order number and photographs.
Keep the original packaging until we confirm how the claim will be resolved, as it may be needed for a carrier claim.

For a confirmed issue, we will offer a replacement, a repair where appropriate, or a full refund. Ehua Fashion will provide a prepaid return label when the item needs to be returned.

9. Contact Information

If you have a question about a return, refund, exchange, cancellation, or damaged-item claim, please contact us:

Email: support@ehuafashion.com
Phone: + 1 (213) 747-7788
Support Hours: Monday–Friday, 11:30 AM–6:00 PM Eastern Time
Response Time: Within 1 business day
Store Address: 5865 Forbes Ave, 2nd Floor, Pittsburgh, PA 15217, USA

10. Policy Consistency & Updates

This policy should be read together with our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service. If a product page states a specific return condition that is more restrictive because of the product’s nature, the product-page condition will apply as long as it was clearly disclosed before purchase.

Ehua Fashion may update this policy from time to time. Any revision will be posted on this page with an updated “Last Updated” date. Your continued use of our website or store after changes take effect constitutes acceptance of the revised policy.