Payment Policy

Effective Date: May 30, 2026

At Ehua Fashion (a trading name of Natiglow Media LLC), we are committed to providing a secure, transparent, and reliable checkout experience. This Payment Policy explains how payments are processed on our website, what payment methods we accept, how charges are applied, and what to do if a payment issue arises.

For payment-related questions or concerns, please contact our support team at support@ehuafashion.com or call +1 (406) 282-3339 (Monday–Friday, 11:30 AM–6:00 PM EST).

1. Currency & Payment Terms

Currency: All transactions on our website are processed in USD (United States Dollars). If you are located outside the United States, your bank or payment provider may apply currency conversion rates and fees at their own discretion. Ehua Fashion is not responsible for any currency conversion charges.
Full Payment Required at Checkout: We require full payment at the time of checkout before an order can be submitted and processed. We do not offer payment plans, installment options, or deferred payment arrangements at this time.
Order Processing: Your order will only enter processing and fulfillment after successful payment authorization and confirmation. No order will be dispatched until payment has been fully approved.
No Hidden Charges: The total amount you will be charged — including product price, applicable taxes, and shipping costs — is clearly displayed on the checkout page before you confirm your order. No additional charges will be applied after your order is placed.

2. Accepted Payment Methods

We accept the following secure payment methods through our trusted checkout channels:

Payment Method	Details
Visa	Credit and debit cards issued under the Visa network, processed securely via our payment gateway.
Mastercard	Credit and debit cards issued under the Mastercard network, processed securely via our payment gateway.
American Express	Credit cards issued under the American Express network.
Discover	Credit and debit cards issued under the Discover network.
PayPal	Pay directly from your PayPal balance or linked bank account. A PayPal account is not required — you may also use PayPal’s guest checkout to pay with a debit or credit card, subject to PayPal’s regional availability.

Note: Payment method availability may vary depending on your location and your payment provider’s regional restrictions. If your preferred method is unavailable at checkout, please try an alternative option or contact us for assistance.

3. Payment Security

The security of your payment information is our top priority. We implement the following measures to protect every transaction:

SSL/TLS Encryption: All data transmitted between your browser and our checkout is protected by HTTPS/SSL encryption. Your payment information cannot be intercepted by unauthorized parties during transmission.
PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS), the highest level of security certification for online payment processing.
No Card Data Stored on Our Servers: We do not store your full credit or debit card numbers, CVV codes, or full card details on our servers at any time. All payment data is handled exclusively by our PCI-compliant third-party payment processors (PayPal and/or Stripe). We only receive a transaction confirmation and the last 4 digits of your card for order reference purposes.
Fraud Detection: Our payment processors use automated fraud detection tools to monitor transactions and protect both customers and our business from unauthorized activity.

4. Billing, Taxes & Charges

When You Are Charged: Your selected payment method will be charged at the time your order is successfully submitted and payment is authorized. The charge will typically appear on your bank or card statement within 1–3 business days, depending on your financial institution.
Taxes & Fees: Applicable sales taxes, shipping fees, and any other charges are calculated and clearly displayed at checkout before you confirm your purchase. You will have the opportunity to review the complete order total prior to finalizing payment.
Order Confirmation Email: After successful payment, you will receive an order confirmation email containing your order number, a list of items purchased, the total amount charged (itemized by product, shipping, and tax), and your estimated delivery date. Please retain this email as your receipt.
International Orders: For orders shipped outside the United States, import duties, customs fees, and VAT are not included in the checkout total and are the sole responsibility of the customer (recipient). These charges are collected by the destination country’s customs authority or carrier upon delivery.

5. Billing Address Accuracy

Please ensure that the billing address you enter at checkout exactly matches the address registered with your payment method (credit card, debit card, or PayPal account). A mismatched billing address is a common cause of payment decline or fraud flags.

If your billing address differs from your shipping address, please ensure both are entered accurately in the designated fields during checkout.
Ehua Fashion is not responsible for payment failures or order delays resulting from incorrect billing information provided by the customer.

6. Payment Review & Verification

To protect our customers and prevent fraudulent transactions, some orders may be subject to a manual payment review. This is a standard security practice.

Verification Process: If your order is flagged for review, we may contact you via the email address or phone number provided at checkout to verify your identity and confirm the purchase. This process typically takes 24–48 business hours.
Payment Issues: If payment is unsuccessful, declined, or cannot be verified within a reasonable timeframe, your order may be delayed, placed on hold, or cancelled. We will notify you promptly by email if any payment issue arises. Please check your spam or junk folder if you do not receive a response.
Alternative Payment: If your original payment method fails, we may ask you to provide an alternative payment method to complete your order.

7. Refunds & Payment Reversals

For full details on our refund process, eligibility, and timelines, please refer to our Return & Refund Policy.

Key points regarding refunds:

Approved refunds are issued to the original payment method used at checkout. We do not issue refunds to a different payment method or as cash.
Once a refund is processed on our end, please allow 3–7 business days for the funds to appear in your account, depending on your bank or payment provider. This timeline is outside of our control.
For in-store cash purchases, refunds will be issued as store credit or via an agreed alternative electronic payment method.

8. Payment Disputes & Chargebacks

If you have a concern about a charge on your account, we strongly encourage you to contact us directly before initiating a chargeback through your bank or payment provider. Most payment issues can be resolved quickly and fairly through our customer support team.

Please contact us first: Email support@ehuafashion.com or call +1 (406) 282-3339 with your order number and a description of the issue. We will respond within 24 business hours and work to resolve the matter promptly.

Chargeback Policy: Initiating a chargeback without first attempting to resolve the issue directly with us may result in:

Suspension or permanent termination of your ability to place orders with Ehua Fashion.
Recovery of chargeback-related fees and costs through available legal remedies.

We are committed to resolving all payment concerns fairly, transparently, and in good faith.

9. Subscription & Recurring Payments

If you have enrolled in any subscription or recurring payment service offered by Ehua Fashion, you authorize us to charge your payment method on the specified billing schedule. You may cancel your subscription at any time by contacting us at support@ehuafashion.com. Cancellations will take effect at the end of your current billing cycle. No partial refunds are issued for unused portions of a billing period unless otherwise stated at the time of enrollment.

10. Contact Us

If you have any questions about payment, billing, checkout issues, or payment disputes, our support team is ready to assist:

Email: support@ehuafashion.com
Phone: +1 (406) 282-3339
Support Hours: Monday–Friday, 11:30 AM–6:00 PM EST
Expected Response Time: Within 24 business hours
Store Address: 5865 Forbes Ave, 2nd Floor, Pittsburgh, PA 15217, USA
Trading Name: Ehua Fashion
Legal Name: Natiglow Media LLC
Registered Office: 1001 S Main St, Ste. 600, Kalispell, MT 59901, USA

Thank you for your business. We appreciate your trust and are committed to providing a secure and fully transparent payment experience at Ehua Fashion.